• CAN I ORDER BY EMAIL OR OVER THE PHONE?

    • WHEN WILL MY ORDER SHIP?

    • DO YOU SHIP INTERNATIONAL?

    • DO YOU OFFER WHOLESALE?

    • WHAT IS YOUR RETURN POLICY?

    • WHY IS MY SHIPPING SO HIGH?


    CAN I ORDER BY EMAIL OR OVER THE PHONE? top

    If you feel more comfortable ordering over the phone or by email we would be more than happy to process your transaction that way.
     
    You can call your order into 951-674-2035. We are usually in the back sewing, so please leave a message and we will return your call within 24 hours. We can take your card number over the phone and mail your receipt with your order.
     
    If you prefer to email your order, please send to orders@rocknbabyboutique.com Please be specific with links to items and sizes. Please also include your email for us to send a paypal invoice to.

    WHEN WILL MY ORDER SHIP? top

    • Rockn Baby offers top quality handmade product that are made in the USA. Please allow 7-10 business days for us to process your order and ship out to you. Custom crib set orders, car seat orders, and shopping cart covers can take 3-4 weeks to ship.
    • Embroidered items, please allow an ADDITONAL 2 business days for your item(s) to be shipped. 
    If your order is time sensitive, please contact us before placing your order at info@rocknbabyboutique.com We can send you a custom invoice with updated shipping prices for expedited service.
     
     Most items ship via USPS, & include  Delivery Confirmation with all shipments. Larger shipments may ship UPS. You will receive a email from Paypal with tracking information when your item ships.

    Once a package has been shipped, Rockn Baby cannot be held responsible for "lost" packages shown as "delivered".

     

    DO YOU SHIP INTERNATIONAL? top

    We do ship Internationally.
    If you are a international customer and would like to place a order, please email order to orders@rocknbabyboutique.com
    Upon receiving your email, we will respond with shipping quote. If you would like to continue with your order, we will send you a paypal invoice.
     
    We ONLY ship using Priority Mail international. We use priority mail so your package is automatically insured if lost or stollen. This also allows us to track your package.

    DO YOU OFFER WHOLESALE? top

    At this time, Rockn Baby offers an affiliate program. A banner link to our site would be placed on your website or blog and you can receive a 10% commission for any item sold.
     
    You can learn more about this program and the commission you would receive by selling our items at http://rocknbabyboutique.com/affiliates.php
     
    Due to our already competitive rates for our hand made designs we do not offer a wholesale program.

    WHAT IS YOUR RETURN POLICY? top

    Rockn Baby proudly stands behind the quality of our handmade items.

     We will gladly accept your item as a return or exchange within 7 business days of  confirmed delivery, purchase from our Lake Elsinore showroom, or any special event we have participated in - UNDER THE FOLLOWING CIRCUMSTANCES:
    • Items must still have tags attached and must not be worn or washed.
    • Item is free of stains or damage that occured after purchase. Item is to be inspected at our store or event upon purchase or within 7 days of receipt.
    • We do not accept returns on embroidered items.
    • We do not accept returns on custom or personalized items.
    • We do not accept returns on crib bedding or car seat covers
     
    Buyer is responsible for return shipping. We recommend when you are sending your item back, to send with delivery confirmation to prove it was received by our warehouse. Upon receipt we will credit your account for the price of the item. We will not refund origional shipping or return shipping.
     

    WHY IS MY SHIPPING SO HIGH? top

    If multiple items are purchased, our website may over calculate shipping. If this occurs, we will refund the difference in the price of the shipping when your order ships. When this happens the over charge is usually only $5-$10.